1. POPIA Overview

This POPIA Policy explains how Bossi Lodge collects, uses, stores and protects personal information submitted through this website, booking enquiries, live availability tools, contact forms, WhatsApp/chat enquiries, email, telephone calls and direct guest communication.

Bossi Lodge processes personal information for accommodation-related purposes only, including enquiries, availability assistance, reservations, guest administration, communication, payment support, legal compliance and lodge operations.

2. Information We May Process

Depending on how you contact or book with Bossi Lodge, we may process:

• full name, contact number, email address and communication details;
• preferred check-in and check-out dates, number of adults and children, room/unit preference and special requests;
• booking, availability, payment, transaction and stay administration information;
• messages submitted through forms, email, WhatsApp, telephone or live chat; and
• technical website information such as cookies, device/browser information and usage data where applicable.

3. How and Why We Process Information

Bossi Lodge processes personal information only where it is relevant to the purpose for which it was collected and where there is a lawful reason to do so. This may include your consent, steps needed to assist with or perform a booking, legal obligations, legitimate lodge operations, guest communication, payment support and safety/security administration.

We aim to collect only information that is adequate, relevant and not excessive for the purpose of assisting guests and managing accommodation-related requests.

4. Sharing, Service Providers and Booking Tools

We do not sell guest personal information. Information may be shared where necessary with booking and availability systems, payment or banking providers, website hosting/email providers, IT support, communication tools, professional advisers, authorities or other service providers who assist Bossi Lodge with guest services and lawful operations.

Where a service provider processes personal information on behalf of Bossi Lodge, they should process it only as authorised and apply suitable confidentiality and security measures.

5. Security and Retention

Bossi Lodge takes reasonable technical and organisational steps to protect personal information against loss, damage, unauthorised access, unlawful processing or unauthorised disclosure.

Personal information is kept only for as long as reasonably required for booking administration, guest support, operational records, legal obligations, accounting/tax requirements, dispute handling or legitimate lodge purposes. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.

6. Guest Rights

Guests may request confirmation of whether Bossi Lodge holds their personal information, request access to personal information, ask for correction or deletion where applicable, object to certain processing, withdraw consent where processing is based on consent, and object to direct marketing communications.

Requests may be subject to identity verification, legal retention duties, operational requirements and the limitations allowed by South African law.

7. POPIA Contact and Complaints

For POPIA-related enquiries, correction requests, access requests or privacy questions, contact Bossi Lodge at info@bossilodge.co.za or call 012 824 4980.

You may also contact the Information Regulator South Africa if you believe your personal information rights have been infringed. The Information Regulator can be reached at enquiries@inforegulator.org.za, 010 023 5200 or toll free 0800 017 160.

Last updated: July 2026.